Been in an auto accident? Beware of this scam

KING 5 news reported yesterday that some accident victims are being scammed into getting unnecessary chiropractic treatment to drum up payments from insurance companies. Consumers who experience this -- or any other type of insurance scam -- should report it to our consumer advocates at 1-800-562-6900 or online.

According to KING 5, the scammers use Washington State Patrol’s collision reports to find people who've been in auto accidents. One family reported they were led to believe the insurance company wanted them to be seen and gave them a time limit for the visit.

"They said the claim was going to close immediately. They said we need to come in if we want to have any future claims," the victim told KING 5. 

If you are involved in an accident, the auto insurance company will not require you to see a doctor. It is up to you to seek medical treatment at your discretion. However, if you claim you have medical problems related to an accident, the insurance company may request verification from a medical professional. Consumers should always contact their insurance company’s claim representative or their insurance agent or broker when they have questions about a claim.  

In addition to misleading consumers, tricking consumers into getting unnecessary treatment can drive up insurance rates. Insurance companies base their rates in part on the claims they paid in previous years and unnecessary claims get factored into future rate increases.

Read more about insurance fraud and scams.

Can OIC recommend insurance agents to consumers?

Consumers call our hotline daily to ask us questions about insurance. Sometimes, consumers ask us to refer them to insurance sales agents who might be able to sell them the type of coverage they are looking for.

While we do regulate the insurance industry, we do not refer consumers to specific agents or brokers. However, we encourage consumers to check the licensing status of agents, brokers or companies on our website. Consumers can also call our hotline and ask one of our consumer advocates to look up that information on their behalf.

Read more about your insurance on our website.

Questions? Contact our consumer advocates online or by calling 1-800-562-6900.

Online services are running slowly due to network issue

OIC's online services are running very slowly at this time due to network issues at the state level. Users may experience difficulty trying to access our online services while technicians work to resolve the issue. Thank you for your patience.

Seattle area warned about landslide risk

Today, the Seattle Times published a warning about the risk of landslides due to recent heavy rains: Heavy rains bring increased risk of landslides, SPU warns. "With rain late Thursday and Friday morning, Seattle exceeded the official U.S. Geological Survey’s landslide threshold."

In addition to taking the steps outlined in the article, homeowners should take a look at the insurance policies. Homeowner policies typically do not cover damage caused by land movement or a landslide if the underlying case is excessive water.

There are options for homeowners who wish to have coverage in the event of a landslide. Consumers can purchase a rider that covers the contents of their home from all perils, including landslides. Some companies also sell earth-movement coverage for any structures on your property. Flood insurance may cover landslide damage that is due to heavy rains. Your insurance agent or broker can tell you what type of coverage is best for your situation.

Read more about flood insurance on our website. If you have questions, contact our consumer advocates at 1-800-562-6900.

Insurance tips for consumers affected by Longview tornado

Yesterday, people in the Longview area experienced a tornado, a rare occurrence in Washington state. Luckily, there are no reports of injuries but there was some property damage to buildings and vehicles, according to news reports. Read more about the tornado in The Columbian newspaper.


Photo courtesy KING5.com

Standard homeowner and commercial property policies typically cover damage caused by tornados or wind. Damage from tornados can damage building exteriors and roofs, which can leave them susceptible to water damage from rain, and can cause trees to fall on buildings and cars. Personal auto and commercial auto policies would need to have comprehensive coverage in order pay for damage caused by wind.  

If you experienced any damage from yesterday’s tornado, contact your agent or broker to discuss what coverage you actually have and to get your claim started. If you have questions, you can contact our consumer advocates online or at 1-800-562-6900.

Insurers largely unprepared for climate change

A report issued today found only 9 percent of insurers are well prepared to face the risks posed by a changing climate. Only two of those insurers are headquartered in the United States.  

Ceres today released its 2014 climate preparedness scorecard, which ranks the nation's 330 largest insurance companies on what they are saying and doing to respond to escalating climate risks. The report is based on a 2013 survey of insurers with an excess of $100 million in direct written premiums conducted by insurance regulators in Washington, California, Connecticut, Minnesota and New York.

 

More results:

• 276 of the 330 companies that responded scored in in the bottom half.
• The top nine best-prepared companies are: ACE, Munich Re, Swiss Re, Allianz, Prudential, XL Group, The Hartford, Sompo Japan and Zurich. Only The Hartford and Prudential are headquartered in the United States.
• Overall, property and casualty (P&C) insurers are better prepared than life and health insurers, which are largely unprepared.

Washington Insurance Commissioner Mike Kreidler and the other insurance regulators care about this issue for a couple of reasons – first, climate change brings extreme weather events, which can cause widespread damage to homes and other property, as we saw during this summer's wildfires. More frequent and more severe natural disasters mean more claims, which means insurance companies need to make sure they have enough money to pay those claims. Insurers can help maintain their financial solvency by making sure their money is invested soundly and in climate-friendly ways. Secondly, insurance companies can reduce their risk by being proactive. Kreidler has called for insurers to get involved in building codes, land use practices and working with developers to help mitigate the effects of climate change.

“The insurance industry is uniquely positioned as the bearer of risk to make adjustments now to lessen dramatic impacts we know are coming. This is not a partisan issue, it’s a financial solvency issue and a consumer protection issue,” Kreidler said in the Ceres news release.

Take a look at our media roundup about the report findings.

Consumer alert: Trade marketers banned from selling health care products

The federal government this week banned a trade association from selling health care-related products to consumers. The OIC issued a cease-and-desist order against the same group in 2012 for selling discount health plans in Washington without a license.

The Federal Trade Commission banned the Independent Association of Businesses (IAB) from selling any products that could be construed as health insurance or health care products to consumers. The group marketed its products as health insurance but consumers who purchased it were in fact enrolled in an IAB membership that included discounts on many services, including travel protection, identity theft protection and certain medical visits that were subject to broad exclusions and limitations.

IAB indicated to our investigators that it had sold 190 memberships to 161 Washington consumers as of September 2010 and it was still doing business at the time of our order in February 2012, even though it knew it wasn’t legal to do so. Consumers should be wary if they see marketing from IAB or any of its affiliated business names: International Association of Benefits, International Marketing Agency, Independent Association of Businesses, or IAB. You can report any activity from this marketer to the FTC’s online complaint center. If you have questions about health insurance, call our consumer experts at 1-800-562-6900 or visit us online.